At Psalmshorts, we understand that receiving your items ASAP is part of good customer experience, so we work hard to fulfil your orders in the shortest time frame.
How much does shipping cost?
The options available for shipping within Singapore are; normal mail ($1.50) or registered mail ($3.50). These options will be reflected at checkout. Shipping costs are non-refundable.
For normal mail: We will not be responsible for lost parcels.
Do you ship internationally?
Unfortunately, we do not do international shipping at the moment! However, we have plans to do that in the near future. Do keep a lookout.
How long will it be before I receive my order?
For Singapore orders. You can expect to receive your order within 3-5 working days.
What if I am not home when my package arrives?
You will receive a notice slip indicating that you can collect it at the nearest post office or a call/email for re-delivery arrangements from Singpost.
What is the delivery time?
We use Singpost to facilitate the delivery of our orders, therefore it would usually take place between 9am-6pm from Mondays to Fridays.
How do I change my address or cancel my order?
If you’ve just finished placing your order, please send us an email at firstname.lastname@example.org and we’ll try to modify your order.
My items have yet to arrive. What should I do?
In the event of not receiving your goods within the stipulated timeframe, send us an email with the shipping address and Order ID so that we can check your delivery status with our courier.
- Our ruturns policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately, we will not be able to offer you an exchange.
- All items that are discounted, purchased on sale (including promotion codes) are not valid for exchange
- Currently, we only offer exchange of REGULAR-PRICED items.
- Item(s) should only be exchanged via tracked shipping, we will not be accountable for parcels lost during shipping.
- Customers will have to bear the shipping costs.
- We will perform an exchange for same or lower priced item than the original item, in the event of the item being out of stock.
- Psalm Shorts reserves the right to refuse any exchange deemed inappropriate.
Have more questions?
Email us at Hello@psalmshorts.com